Refunds & Returns

At TUCO Home, we want you to be completely satisfied with your purchase. If you’re not happy with your item, please read our Refunds and Returns Policy below for information on how to proceed.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • The return must be initiated within 30 days of receiving your order.
  • Proof of purchase (e.g., order confirmation email or receipt) must be provided.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Items marked as final sale.
  • Products that have been used, altered, or damaged by the customer.
  • Gift cards or promotional items received as part of a purchase.

3. How to Initiate a Return

  1. Contact Us: Email us at tucodesignllc@gmail.com with your order details and the reason for the return.
  2. Approval: Once your return request is approved, we will provide instructions for returning the item.
  3. Shipping the Return:
    • Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
    • We recommend using a trackable shipping service to ensure your return is safely received.

4. Refunds

  • Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to a defect or an error on our part.

5. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please return the original item and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at tucodesignllc@gmail.com within 7 days of receiving your order. Include photos of the damage or defect, along with your order details. We will replace the item or issue a full refund, including shipping costs.

7. Late or Missing Refunds

If you haven’t received your refund within the stated processing time:

  • Check your bank account or payment provider for pending transactions.
  • Contact your bank or payment provider, as processing times may vary.
  • If you still have not received your refund, email us at tucodesignllc@gmail.com for further assistance.

8. Contact Information

For questions or concerns about our Refunds and Returns Policy, reach out to us: